Superspower is committed to providing reliable service to our customers. If you are dissatisfied with our products in any way, we are here to assist you.

We offer a 30-day return policy; products purchased directly from www.superspower.com that are in brand-new, unused condition are eligible for a refund (subject to the guidelines and exceptions listed below).

1. If you ordered the wrong item or no longer need it, please contact customer service as soon as possible to request a cancellation before the order ships. Please note that once an order is submitted, we cannot guarantee a successful cancellation; orders are typically processed quickly and sent to the warehouse, meaning the item may have already shipped even if you have not yet received a tracking number.

If your order has already shipped, we accept returns within 30 days of receipt, provided the item meets all the following conditions:
The item is in brand-new, unassembled, and unused condition, and retains its original packaging (including all parts, accessories, and related materials).
Before returning the item, please provide photos or videos of the outer packaging and obtain return authorization.
Return Address: We operate multiple warehouses worldwide; please contact us before returning the item, and we will provide the specific warehouse address based on your shipment details.

Reshipment/Replacement Fee Policy
If a customer needs to exchange an item due to ordering the wrong color, model, or other errors caused by the customer, we will charge a fee equivalent to 30% of the item's value to cover shipping and service costs.
Example:
If the order amount is $290, the reshipment fee is $290 × 0.3 = $87.
You simply pay $87 to receive the replacement item, and you do not need to return the originally ordered item.

Return Shipping Cost Responsibility
● For eligible returns, Superspower will provide the return address.
● If the return is due to a shipping error (i.e., we sent the wrong product), Superspower will cover the return shipping costs at no extra charge to you. Return Condition Requirements (Important): The returned item must be brand-new, unused, and in its original packaging, including all parts, accessories, and related materials. We are unable to process returns in the following situations:
● Missing parts, accessories, or related materials.
● Damage caused by improper packaging during the return shipment. We recommend taking photos of the item's condition and packaging before shipping it back to prevent issues arising from transit damage.

2.How long does it take for the refund to be credited after a return?

We will make every effort to complete the entire return and refund process within seven business days of the returned items arriving at the warehouse.

3. How do I request a return?

Please email service@superspower.com with your order number. We will provide you with return instructions and the return address. We will issue a full refund upon receipt of the returned item.

Note:

Do not return the item to the original shipping address shown on the shipping label.

We strongly recommend using a shipping method with tracking information; this will significantly speed up the return processing time.

4. What is the return period?

We offer refunds and exchanges within 30 days of the date you receive your package.

5. When am I responsible for return shipping costs?

1) Personal reasons: Returning the item because you do not like it or it is unsuitable

Yes, you are responsible for all return shipping costs. We recommend choosing a service with tracking capabilities, as we are not liable for items lost during the return process.

2) Quality issues: The returned item is incorrect or damaged

No, you do not need to pay for return shipping. Please email us your order number and photos of the issue. Upon receipt of your email, we will verify the situation and provide a solution.

6. How do I exchange an item?

Please email service@superspower.com with your order number. Please state the reason for the exchange and the item you wish to exchange it for. Our customer service team will verify the details and provide a solution upon receiving your email.

7. Do I have to pay shipping costs for an exchange?

1) If you wish to exchange an item for reasons other than quality issues, please email service@superspower.com with your order number. We will provide a return address, but you will be responsible for shipping costs and any price difference. 2) If the item you received has quality issues (e.g., incorrect item sent or damaged product), we will waive the exchange shipping costs. Simply email us your order number and the details of the issue. Including photos of the shipping box (showing tracking information) and the received item will help us process your request faster. We will verify the situation and provide an appropriate solution.

8. When will I receive my replacement?

We will process the replacement order once we have received the returned item and confirmed it is in good condition. Please be sure to contact us with the tracking information after shipping the package so that we can place the replacement order for you. All orders require one business day to process.

Our customer support team is available daily until 8:00 PM. We strive to respond to all inquiries as quickly as possible.

Online Orders

Once your order has shipped, you will receive a tracking link to check the status of your package; if you do not receive it, please be sure to check any other associated email addresses or your spam folder. You will typically receive a tracking number within 1–3 days (delays may occur during holidays).

WHEN CAN I EXPECT TO RECEIVE MY PRODUCT?

Please contact us; we will verify whether your package has been shipped and provide you with the latest tracking information.

If your order arrives damaged, contains incorrect items, or has missing products, please click here to contact us. We will submit a claim on your behalf and provide the best possible solution.

We strive to ship orders as quickly as possible; therefore, you may contact us at service@superspower.com to cancel your order within 12 hours of placing it. Our customer service team will get in touch with you within 24 hours to process the refund through our system. You will receive the refund within 1–3 business days.

Successful cancellation is guaranteed only within 12 hours of placing the order. Depending on the order's processing status, we may be unable to make changes in time. If you miss this 12-hour window, please click here to contact us.
Once an order has shipped, we cannot modify, add, or remove items. To make any changes (such as recipient details, address, or phone number), you must cancel the original order and place a new one.

According to our refund policy:

Discounts or promotional offers cannot be applied retroactively once an order has been submitted.
Items purchased at a discounted price are not eligible for price adjustments.
All promotions are subject to specific terms and conditions and cannot be extended.
We recommend contacting us (service@superspower.com) to cancel your existing order and placing a new one using the discount code. We would be happy to provide you with a new discount code for your new order.

Need further assistance? Please submit your request here.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. Any declined charges pr pending authorization attempts will be removed from your statement within 3-5 business days — funds will not be withdrawn for unsuccessful charges. Ultimately, you’ll see the one successful charge on your statement.

Please note that the timeline in which these charges drop off is entirely dependent on your bank's processing system.

If you are unable to apply a discount at checkout, it may be because the items in your cart do not meet the discount's eligibility criteria or are already part of another promotion. Please note that discount codes cannot be combined with other promotional offers.

Additionally, please verify that the discount has not expired. You can check the validity period in the original promotional email you received.

Still need help? Please contact us below to submit your request.

If the carrier indicates the package has been delivered but you cannot locate it, please contact us at service@superspower.com. We will file a claim on your behalf and provide the best possible solution. Please be sure to notify us within 7 days of the delivery date to facilitate the review process.

RETURNS & EXCHANGES

We currently offer direct returns, exchanges, and replacement shipments. However, we recommend the replacement option, as it is faster and more convenient; it allows you to receive the product you want much sooner than the exchange or return processes.

Please note that shipping fees apply to replacement shipments, with the cost depending on the specific product. We charge only for shipping, not for the product itself. Please contact us if you need assistance.

We offer a hassle-free return service within 30 days of purchase. Once the item arrives at our warehouse, processing and issuing the refund may take 5 to 7 business days.

To qualify for a full refund, please ensure the packaging is intact and the item is unused, undamaged, and in its original condition.

Items that are visibly soiled, stained, damaged, or show clear signs of use do not meet the criteria for this return policy. Our team will contact you to discuss the situation, but refunds cannot be issued in such cases.

Once the carrier marks an order as "Return to Sender," it is sent back to the local post office, requiring the recipient to contact the post office to pick it up.

WHY DOES THIS HAPPEN?

This can occur due to reasons such as an incomplete address or the inability to contact the recipient. If you encounter this issue, please contact us promptly so we can coordinate with the post office to resolve it. We can initiate a redelivery request; however, please note that redelivery is not supported in some areas, in which case self-pickup will be required.

We will make every effort to complete the entire return process within 7 business days of the returned items arriving at the warehouse.

Return Process
To initiate a return request, please contact us at service@superspower.com.
Ship the item back to our warehouse using the address we provide.

Details
You may return the item for a full refund within 30 days of purchase.
Items are no longer eligible for return after the 30-day period.
All returned items must be in their original, unused condition and include all original packaging.
We will not accept returns for items damaged due to use or improper packaging. Please ensure the return shipment is securely packed.
Refunds to your original payment account typically take 7–10 business days to process.

Return Restrictions
We do not accept returns for items not purchased directly from www.superspower.com. For such items, please follow the return policy of the retailer or website where the purchase was originally made.

SHIPPING & TRACKING

Once we receive your order, we will send a confirmation email containing the order details. Your order will be processed within 1–3 business days. We will email you the tracking number once the items have shipped.

We offer free standard shipping to customers worldwide. You only need to pay for the cost of the items at checkout.

Delivery Times and Costs:
Standard Shipping (10–12 business days) – $0.00
Express Shipping (7–10 business days) – $4.99

If the address is incorrect, please contact us within 24 hours, and we will do our best to assist with the update; however, we cannot guarantee that we will be able to intercept and modify the order in time during the processing stage.

Once the order has shipped, we will be unable to change the address.

Please be sure to carefully verify your shipping address in the future, paying special attention when using third-party accounts (such as Apple Pay) that auto-fill information, as most issues of this nature stem from that.

We can combine orders, provided they are placed within 24 hours of each other. However, if the first order has already been shipped, we cannot combine the shipments. If you find yourself in this situation, please contact us promptly; we may be able to intercept the first order and combine it with the others for shipment.

Please note that after we ship your order, it may take 48 to 72 hours for the carrier's website to display accurate delivery information. Please allow 2 to 3 business days for the tracking details to update before contacting us.

If there is still no activity on your tracking information after 3 business days, please contact us here, and we will resolve the issue for you.

Once your order has been packed at our warehouse, you will receive a shipping confirmation email containing a tracking number. Please note that it typically takes 48 to 72 business hours for the tracking link to become active. You can visit https://superspower.com/apps/track123 and enter your order details to track your shipment.

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